Is this officially licensed?
Yes, we were granted a license from Heart Machine back in June 2019.
Last updated: September 10, 2019 08:24
Will this contain any spoilers or insight from the video game?
The simple answer is no, we’re creating a new continent separate from the events of the game, so you may find a few familiar parallels, but there will be no lore reveals to the Drifters story from the video game.
Last updated: September 10, 2019 08:28
Is Alx or the Heart Machine team working on the project?
No one from the Heart Machine team is working directly on the project, that said we have been consulting with Alx on the world of Drifter and he has final approval of all things we create to ensure that we’re staying true to the HLD universe.
Last updated: February 22, 2020 07:56
Will the Drifter Starter Box be available post KS?
If we fund, we intend to make it available as broadly as possible.
Last updated: September 10, 2019 08:28
What if post-project, the shipping cost is too high and I want a refund?
We will honor your request and provide a refund of any or all items that you have not received.
Last updated: September 11, 2019 08:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.